Description

This session will guide you through the complexities of conducting Regulation E disputes when consumers claim the disputed transaction is fraudulent. Our industry experts will share best practices, Regulation E investigative techniques, and compliance tips to help navigate through the investigation process, using available tools to perform a more thorough investigation. Equip yourself with the knowledge to protect your financial institution while ensuring you comply with Regulation E requirements.

Key Takeaways:

• Learn how to respond timely to disputes.
• Learn the Regulation E requirements when a consumer claims fraud.
• Attendees will learn key investigative techniques when a dispute is received.
• Effective handling of disputes from front line to the back office investigation.
• Understand communication deadlines from notification of dispute through completion of investigation.

Who Should Attend?

• BSA Officers and Support Teams
• Branch Managers
• Call Center Teams
• Compliance Teams
• Deposit Operation Teams
• Electronic Banking Teams
• Fraud Management Teams
• Front-Line Teams (Customer/Member Service Representatives)
• Internal Auditors
• Information Security Officers
• Risk Management
• Senior Management/Executive Management

Speaker: Terri Sands, CAMS – Audit, AAP, CFE, CACTS, Managing Director, Payments, Regulatory Compliance and Financial Crimes and Kelly Rozier, AAP, APRP, Associate, Payments, Regulatory Compliance and Financial Crimes.

Topics include:

• Regulation E