Description

Are you handling reclamations, Death Notification Entries (DNEs) and Garnishments Correctly? What are the most common errors for managing and responding to these notifications and requests? This session will provide financial institutions with an in-depth understanding for responding to reclamations, DNEs and garnishment requests, what documentation you should include in your procedures and effective tools you can implement to avoid monetary losses and compliance issues. Examples of common errors and best business practices to mitigate your risks will be outlined during the session.

Key Takeaways:

• Learn how to respond timely to reclamations
• Understand how to respond to death notification entries
• Gain a working knowledge of how to effectively manage the garnishment process
• Understand how to handle federal government benefit payments when a garnishment is received.
• Understand the deadlines for responding to a garnishment request.

• Account Officers/Lending Officers/Relationship Managers
• BSA Officers and Support Teams
• Branch Managers
• Call Center Teams
• Compliance Teams
• Deposit Operation Teams
• Electronic Banking Teams
• Front-Line Teams (Customer/Member Service Representatives)
• Internal Auditors
• Information Security Officers
• Risk Management
• Senior Management/Executive Management
• Treasury Sales and Operations

Topics include:

• Death Notifications and Reclamations
• ACH
• Compliance
• Payments