Description

In today’s fraud-driven environment, financial institutions face growing challenges in managing exceptions like non-sufficient funds (NSFs), over-limit transactions, authentication discrepancies, and Positive Pay decisioning. These scenarios require a delicate balance between minimizing risk, maintaining operational efficiency, and ensuring a positive customer experience. But who is best positioned to make these critical decisions—the traditional approval authority or the person closest to the situation?

Join us for this engaging and practical webinar, where we’ll explore the complexities of exception decisioning in a fraud-heavy world. We’ll discuss key considerations for evaluating exceptions, the importance of delegating decision-making authority strategically, and how to align exception management with your institution’s overall fraud prevention strategy.

Key Take-Aways:

• Reivew best practices for decisioning
• Learn fraud prevention and exception strategies
• Understand the role of technology in decisioning processes

• BSA Officers and Support Teams
• Call Center
• Client Facing Teams
• Deposit Operations
• Electronic Banking
• Finance and Accounting
• Fraud Management
• Internal Audit
• Information Technology and Security
• Innovation Officers
• In-House Counsel
• Risk Management
• Senior Leadership
• Treasury Management
• All other applicable areas

Topics include:

• Fraud