Fraud Incident Response: From Front-Line to Operations

Description

Fraud prevention and detection requires an ongoing initiative to keep staff and customers informed of the latest fraud trends as they arise. It is vital that front line staff stay vigilant with the latest schemes fraudsters use to scam you and your customers/members. Explore the latest developments in fraud and get insight into how best to protect the bank and its customers/members from the front-line to the back-office.

Speakers: Terri Sands, Managing Director, Payments, Regulatory Compliance and Financial Crimes, Stout and Kelly Rozier, AAP, APRP, Associate, Payments, Regulatory Compliance and Financial Crimes.

Topics include:

• Fraud Trends and recent data analytics.
• Detection on the front line.
• Fraud system controls.
• Escalation procedures and responsibilities
• Legal implications
• Incident response and recovery

• Management responsible for the Front-Line
• Management responsible for Back-Office Operations
• Risk Management
• Internal Audit
• Executive Management
• Client/Member Facing Teams
• Treasury Operations and Sales

Topics include:

• Fraud
• Operations